Insights, templates & playbooks
Expert guidance, templates, and strategies to improve chargeback outcomes and dispute operations.
Latest articles
Showing 9 of 29 resources
ArticleThe Shopify Merchant’s Playbook for Unauthorized Purchase Chargebacks
Master unauthorized purchase chargebacks on Shopify with targeted evidence strategies and operational guidance to protect your business.
3 min readApr 14, 2026Read more
ArticleMastercard Chargeback Reason Codes Shopify Merchants Need to Know
Discover the Mastercard chargeback reason codes most relevant to Shopify merchants, including evidence requirements and prevention strategies.
2 min readApr 13, 2026Read more
ArticleNavigating 'Item Not as Described' Chargebacks on Shopify
Learn how to effectively manage 'Item Not as Described' chargebacks on Shopify with practical steps, evidence strategies, and operational guidance.
3 min readApr 12, 2026Read more
ArticleDefending Subscription Chargebacks on Shopify: Essential Evidence for Recurring Billing Disputes
Learn how to defend against subscription chargebacks on Shopify by gathering essential evidence for recurring billing disputes, including consent capture and billing history.
3 min readApr 3, 2026Read more
ArticleShopify Inquiries vs Chargebacks: Key Differences for Merchants
Learn how to handle Shopify inquiries and chargebacks differently with clear guidance on deadlines, evidence, and merchant actions.
2 min readApr 2, 2026Read more
ArticleEffective Shopify Chargeback Evidence for 'Delivered but Not Received' Claims
Learn how to gather compelling evidence for Shopify chargebacks when orders are marked delivered but claimed missing, including delivery proof and customer communication.
3 min readApr 1, 2026Read more- Article
Reducing Friendly Fraud on Shopify Without Hurting Sales
Learn effective strategies to minimize friendly fraud on Shopify while maintaining conversion rates, focusing on customer communication, fulfillment clarity, and post-purchase proof.
2 min readMar 31, 2026Read more 
ArticleVisa Compelling Evidence 3.0: A Guide for Shopify Merchants
Learn how Shopify merchants can leverage Visa Compelling Evidence 3.0 to effectively dispute chargebacks with tailored data preparation and evidence strategies.
2 min readMar 31, 2026Read more
ArticleUsing Login and Access Logs for Digital Chargeback Evidence
Learn how to effectively use login and access logs as evidence in digital chargeback responses, tailored for SaaS and digital product merchants.
2 min readMar 31, 2026Read more
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