Win more chargebacks
Keep more revenue
DisputeDesk turns Shopify chargeback chaos into a repeatable, professional operation — with fast evidence packs, built-in completeness checks, and a full audit trail. No success fees. No black-box AI. Just predictable pricing and merchant-controlled workflows.
- §AI-assisted evidence packs built from real Shopify evidence — delivered in minutes
- §Review queue + completeness gate to prevent weak submissions
- §Immutable audit trail for every change, file, and decision
Disputed transaction,
filed under Visa 10.4
How it works
Three simple steps to better dispute management
1. Connect Once
Install from the Shopify App Store. DisputeDesk syncs disputes automatically from that point on.
2. Auto-Generate Packs
When a dispute appears, DisputeDesk automatically builds an evidence pack with rules and completeness scoring.
3. Auto-Save to Shopify
Complete packs are saved to Shopify automatically. Submit in Shopify Admin or let Shopify auto-submit on due date.
See DisputeDesk build an evidence pack
Two minutes: from a new Shopify dispute to a sealed, bank-ready evidence pack — automatically.
Built for security and compliance
Your data is protected at every step
Encrypted Tokens
All API keys and access tokens are encrypted at rest with AES-256.
Immutable Audit Log
Every action is logged with timestamps and user attribution for full traceability.
Signed URLs
Evidence files are stored with time-limited signed URLs to prevent unauthorized access.
Predictable pricing for dispute ops
Start free — build unlimited drafts and submit 5 evidence packs at no cost. Paid plans add automation, rules, and higher volume with simple top-ups. No hidden percentage.
Paid plans include a 14-day trial with 25 packs. Free includes 5 submissions total (lifetime).
Free
- Unlimited draft building
- Evidence pack builder
- 5 free evidence submissions
- Basic activity log
Starter
Merchant-controlled submission with a full audit trail — unlike autonomous AI tools.
- 20 packs/month included
- Basic rules (up to 5)
- Review queue + completeness gate
- Auto-build evidence packs
- Email support
Growth
Recover ~$7,200/mo for $129. Success-fee competitors charge ~$1,800 for the same recovery.
- 100 packs/month included
- Advanced rules & playbooks
- Bulk actions + templates
- Multi-user access
- Auto-save to Shopify
Scale
Recover ~$28,800/mo for $299. Success-fee competitors charge ~$7,200 for the same recovery.
- 400 packs/month included
- Advanced exports + audit trail
- SLA options
- Priority support
ROI illustrations assume a 60% win rate and $120 average dispute value. Competitor success-fee rates (20–25%) are based on publicly listed pricing as of 2026-05.
Resources Hub
Latest from the Resources Hub
Practical guides on chargebacks, evidence, and merchant operations.
ArticleChargeback Software Pricing: Subscription vs. Success Fee — Which Model Costs You Less
Subscription, success fee, hybrid, pay-per-dispute — each model has a different cost trap. Here's how to run the math against your actual dispute volume before you commit to anything.
16 min readRead more
ChecklistChargeback Vendor Comparison Checklist: What to Verify Before You Sign
Win-rate claims tell you almost nothing about vendor fit. Here's how to run a structured comparison that surfaces case mix bias, fee traps, workflow control gaps, and reporting blind spots.
5 min readRead more
Pillar pageChargeback Monitoring Programs: What Shopify Merchants Need to Know Before It's Too Late
Visa and Mastercard run separate monitoring programs with different thresholds, fee structures, and escalation timelines. Here's the ratio math, the stage-by-stage consequences, and the operational fixes that actually move the needle.
18 min readRead more
ROI snapshot
Illustrative monthly value by dispute volume — mapped to your plan packs
Packs count only when you export or submit an evidence pack — drafts and review are unlimited.
- Example monthly value
- $120–$450
- Price
- $29
- Typical ROI
- ~4–15×
- Example monthly value
- $800–$4,000
- Price
- $129
- Typical ROI
- ~6–31×
- Example monthly value
- $4,000–$20,000+
- Price
- $299
- Typical ROI
- ~13–67×
| Segment | Example monthly value | Price | Typical ROI |
|---|---|---|---|
Serious SMB | $120–$450 | $29 | ~4–15× |
Ops-led SMB / MidMost popular | $800–$4,000 | $129 | ~6–31× |
High-volume / Agency | $4,000–$20,000+ | $299 | ~13–67× |
Examples shown use base assumptions. Actual results vary by category, dispute reason, and order value.