Insights, templates & playbooks
Expert guidance, templates, and strategies to improve chargeback outcomes and dispute operations.
Latest articles
Showing 8 of 8 resources
ArticleCrafting Shopify Refund Policies to Minimize Chargebacks
How to write Shopify refund policies that hold up in representment — what issuers actually read, which screenshots matter, and how to build a complete evidence package.
9 min readMay 9, 2026Read more
ArticleReducing Chargebacks on Shopify: A Merchant's Playbook
Learn how to reduce chargebacks on Shopify without adding friction at checkout by focusing on policy clarity, communication, and operational efficiency.
3 min readMay 8, 2026Read more
Pillar pageShopify Dispute Prevention: What to Fix Before a Chargeback Lands
Most chargebacks are preventable at the operational level — before any evidence gets submitted. Here's where Shopify merchants lose ground before a dispute is ever filed.
6 min readMay 9, 2026Read more
ChecklistNew Shopify Store Chargeback Checklist: What to Lock Down Before You Get Hit
Most first chargebacks on new Shopify stores are preventable. Here's what to check in Admin before a dispute lands — and what to do when one does.
6 min readMay 9, 2026Read more- Article
ODR for Shopify Merchants: When the Process Works and When It Doesn't
ODR resolves disputes digitally — but operational gaps in evidence formatting and submission kill cases before the issuer evaluates them.
5 min readMay 9, 2026Read more 
Policy updateChargeback Policy Updates: What Changes, What It Costs You, and What to Check Before You Submit
Card network policy updates quietly shift what evidence wins disputes. Missing one change can mean submitting a package that no longer meets requirements — or leaving a winnable case on the table.
6 min readMay 9, 2026Read more
Pillar pageChargeback Response Playbook: What to Check Before You Submit
Most chargeback losses happen before the issuer evaluates the evidence. Here's the operational sequence that keeps cases fightable.
6 min readMay 9, 2026Read more
ArticleHow to Write a Demand Letter That Gets a Response
A demand letter that resolves disputes before legal action depends on precision, not volume. Here's what to include, what to cut, and where merchants lose leverage before the letter is even read.
5 min readMay 9, 2026Read more
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