Insights, templates & playbooks
Expert guidance, templates, and strategies to improve chargeback outcomes and dispute operations.
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Showing 6 of 6 resources
Pillar pageBuilding a Robust Dispute Prevention Program for Your Shopify Store
Learn how to create an effective dispute prevention program for your Shopify store by integrating policies, fulfillment, and customer communication.
2 min readApr 4, 2026Read more
ChecklistChargeback Prevention Checklist for New Shopify Stores
Essential steps for Shopify newcomers to prevent chargebacks: policy visibility, fraud controls, and more. Act now to protect your store.
2 min readMar 31, 2026Read more
ArticleHow to Write a Demand Letter That Gets a Response
A demand letter is often the first formal step in dispute resolution. Learn how to write one that gets taken seriously — structure, tone, and key elements.
9 min readMar 27, 2026Read more
Policy updatePolicy Update Roundup
The latest card network policy changes affecting dispute management — Visa and Mastercard rule updates that merchants need to know.
6 min readMar 27, 2026Read more
Pillar pageDispute Resolution Process: Step-by-Step Playbook
The definitive playbook for handling payment disputes — from the moment a notification arrives to final resolution, covering every stage and decision point.
15 min readMar 27, 2026Read more
ArticleOnline Dispute Resolution: When ODR Works
Online Dispute Resolution (ODR) platforms handle disputes entirely digitally. Learn when ODR is the right choice and how it compares to traditional methods.
8 min readMar 27, 2026Read more
Ready to streamline dispute operations?
Connect your Shopify store and use DisputeDesk to build evidence packs, track deadlines, and keep your team aligned.
Layout reference: DisputeDesk Shopify App Design (Figma Make).