Insights, templates & playbooks
Expert guidance, templates, and strategies to improve chargeback outcomes and dispute operations.
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ArticleChargeback Response Deadlines: What Shopify Merchants Lose When They Miss Them
Miss a chargeback deadline and the issuer rules against you automatically — before reading a single piece of evidence. Here's how to track deadlines, triage fast, and never forfeit a winnable case.
9 min readOct 6, 2026Read more
ArticleChargeback Evidence Packs That Get Read: A Merchant Assembly Playbook
Most chargeback responses fail because the evidence pack is unfocused, not because evidence is missing. Here's how to build one an issuer analyst can follow in under two minutes.
8 min readJun 1, 2026Read more
ArticleChargeback First Moves: How to Read the Dispute, Check the Clock, and Not Lose Before You Start
Most chargeback losses are decided in the first 48 hours — by merchants who misread the deadline, skip the reason code, or submit before they understand what the issuer is actually asking.
10 min readJun 1, 2026Read more
ArticleChargeback Prevention Checklist: What to Fix in Shopify Admin Before a Dispute Ever Lands
Most chargebacks are preventable at the configuration level. Here's what to audit in Shopify Admin — before a dispute ever lands in your queue.
8 min readJun 1, 2026Read more
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