Insights, templates & playbooks
Expert guidance, templates, and strategies to improve chargeback outcomes and dispute operations.
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Showing 9 of 37 resources
ArticleAutomated Evidence Packs: Pros, Cons, and What to Check Before Buying
Two real scenarios, a hard look at what automation can and can't pull from Shopify, and a buyer's checklist for deciding when automated evidence packs are enough—and when they'll cost you the dispute.
7 min readMay 9, 2026Read more
ArticleCrafting Shopify Refund Policies to Minimize Chargebacks
How to write Shopify refund policies that hold up in representment — what issuers actually read, which screenshots matter, and how to build a complete evidence package.
9 min readMay 9, 2026Read more
ArticleStreamlining Chargeback Evidence for Easy Issuer Review
Learn how to organize chargeback evidence for easy issuer review, focusing on clarity, order, and narrative coherence to improve dispute outcomes.
3 min readMay 8, 2026Read more
ArticleReducing Chargebacks on Shopify: A Merchant's Playbook
Learn how to reduce chargebacks on Shopify without adding friction at checkout by focusing on policy clarity, communication, and operational efficiency.
3 min readMay 8, 2026Read more
ArticleChargeback Software Pricing: Subscription vs. Success Fee — Which Model Costs You Less
Subscription, success fee, hybrid, pay-per-dispute — each model has a different cost trap. Here's how to run the math against your actual dispute volume before you commit to anything.
16 min readMay 9, 2026Read more
ArticleChargeback Automation: What to Automate, What to Own
Automation handles the routine. The disputes you lose are usually the ones where automation ran the whole response without a human in the room. Here's exactly where to draw the line.
16 min readMay 9, 2026Read more
ArticleUnauthorized Purchase Chargebacks on Shopify: What to Check Before You Submit
Most unauthorized purchase chargebacks are lost before the issuer evaluates the evidence. Here's what Visa 10.4 and Mastercard 4837 actually require, how to read the authorization-evidence stack, and when to concede instead of fight.
16 min readMay 9, 2026Read more
ArticleMastercard Chargeback Reason Codes: What Shopify Merchants Actually Need to Check
Mastercard reason codes map to specific issuer expectations. Here's every major code Shopify merchants see, what evidence actually wins each one, and where most responses fail before the issuer even deliberates.
19 min readMay 9, 2026Read more
ArticleItem Not as Described Chargebacks on Shopify: What to Check Before You Submit
Color disputes, vague specs, ambiguous images — 'item not as described' chargebacks are won or lost before the customer ever files. Here's what to check in Shopify Admin.
6 min readMay 9, 2026Read more
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