Insights, templates & playbooks
Expert guidance, templates, and strategies to improve chargeback outcomes and dispute operations.
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Showing 9 of 37 resources
ArticleItem Not as Described Chargebacks on Shopify: What to Check Before You Submit
Color disputes, vague specs, ambiguous images — 'item not as described' chargebacks are won or lost before the customer ever files. Here's what to check in Shopify Admin.
6 min readMay 9, 2026Read more
ArticleSubscription Chargeback Shopify: The Evidence Stack for Recurring Billing Disputes
Recurring billing disputes live or die on consent documentation, not billing history. Here's how to build the evidence stack that actually answers what issuers are asking.
9 min readJun 1, 2026Read more
ArticleShopify Inquiry vs. Chargeback: Two Different Clocks, Two Different Playbooks
Inquiries and chargebacks land in the same Shopify queue but demand completely different responses. Treating them the same way is how merchants lose cases they should have won.
9 min readJun 1, 2026Read more
ArticleDelivered But Not Received Chargebacks on Shopify: Building Evidence That Survives Issuer Skepticism
Carrier tracking marked delivered is the starting point, not the finish line. Here's how to pair delivery proof with contact history and contextual signals to build a response issuers can't easily dismiss.
9 min readJun 1, 2026Read more- Article
Reduce Friendly Fraud on Shopify Without Killing Conversion
Friction-heavy fraud prevention costs you sales. The right moves happen before the order ships — in your descriptor, confirmation flow, and fulfillment comms — not at the dispute stage.
9 min readJun 1, 2026Read more 
ArticleVisa Compelling Evidence 3.0 for Shopify Merchants: How to Qualify, Build, and Submit
CE 3.0 shifts the burden of proof on Visa 10.4 fraud disputes — but only if your transaction history qualifies. Here's how to check eligibility, assemble the evidence, and avoid the submission errors that void the framework entirely.
9 min readJun 1, 2026Read more
ArticleLogin Logs as Chargeback Evidence: A Digital Merchant's Submission Playbook
Access logs are the strongest evidence digital sellers have — and the most commonly misread by issuers. Here's how to extract, connect, and present them so they actually hold.
8 min readJun 1, 2026Read more
ChecklistFirst 30 Days in Shopify's Chargeback Monitoring Program: What to Fix Before It Gets Worse
Landing in Shopify's chargeback monitoring program means the clock is already running. Here's what to check, what to fix, and how to decide whether each dispute is worth fighting.
6 min readMay 9, 2026Read more
ArticleShopify Chargeback Evidence for Product Not Received: Assemble the Case Before the Deadline Hits
INR disputes are won or lost on evidence assembly speed, not evidence volume. Here's how to pull the right proof fast and build a response that survives issuer review.
9 min readJun 1, 2026Read more
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