Insights, templates & playbooks
Expert guidance, templates, and strategies to improve chargeback outcomes and dispute operations.
Latest articles
Showing 6 of 6 resources
ArticleHow to Fight Chargebacks: Step-by-Step
A merchant-executable playbook: read the reason code, build the right evidence, write a rebuttal that answers the actual claim, and submit through Shopify Admin before the deadline disappears.
10 min readJun 11, 2026Read more
ArticleChargeback Representment: Merchant Playbook
Representment isn't just submitting evidence — it's building a case the issuer can rule on in under two minutes. Here's the operational sequence, decision points, and copy that wins.
12 min readJun 10, 2026Read more
ArticleCrafting Shopify Refund Policies to Minimize Chargebacks
How to write Shopify refund policies that hold up in representment — what issuers actually read, which screenshots matter, and how to build a complete evidence package.
9 min readMay 9, 2026Read more
ArticleReduce Shopify Chargebacks Without Adding Friction at Checkout
Most chargeback prevention advice adds checkout friction that kills conversion. This playbook covers what actually works: policy clarity, post-purchase communication, and targeted fraud review.
8 min readMay 31, 2026Read more- Article
ODR Submission Failures: Where Shopify Dispute Cases Die Before the Issuer Reads Anything
Most ODR losses aren't evidence failures — they're formatting, timing, and file-structure failures. Here's where the process breaks before an issuer evaluates a single document.
8 min readJun 1, 2026Read more 
ArticleDemand Letters That Get a Response: What to Include, What to Cut, and Where Merchants Lose Leverage
A demand letter that resolves disputes before legal action depends on precision, not volume. Here's what to include, what to cut, and where merchants lose leverage before the letter is even read.
8 min readJun 1, 2026Read more
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